Refund and Returns Policy
Effective Date: January 8, 2025
Welcome to Parmglasni!
We at Parmglasni strive for your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, you may return it in accordance with the guidelines outlined below. We want to ensure a fair and hassle-free returns process for all our valued customers.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
Original Condition: The item must be in its original, unused condition, with all original tags and labels attached.
Original Packaging: The item must be returned in its original packaging, complete with all accessories and inserts.
Timeframe: You must initiate the return process within 30 days of the original purchase date.
Proof of Purchase: You must provide proof of purchase, such as your order number or receipt.
Return Authorization: All returns require a Return Authorization Number (RAN).
2. Non-Returnable Items
The following items are not eligible for return:
Items that have been used, worn, damaged, or altered.
Items that are not in their original packaging.
Personalized or customized items.
Items marked as “final sale” or “non-returnable.”
Gift cards.
Clearance items.
3. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Email us at info@parmglasni.com with your order number, the reason for your return, and photos of the item, if applicable.
Return Authorization: We will review your request and, if approved, provide you with a Return Authorization Number (RAN) and detailed return instructions.
Package Your Item: Securely package the item, ensuring all original packaging, tags, and accessories are included. Affix the provided return label with the RAN clearly visible on the package.
Ship Your Item: Ship the item back to the address provided with your RAN.
Shipping Costs: You are responsible for the shipping costs of returning the item, unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method for your own protection.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund.
Approved Refunds: If your return is approved, we will process your refund to the original method of payment. Please allow 7-10 business days for the refund to appear in your account.
Partial Refunds: In certain situations, we may grant a partial refund at our discretion (e.g., minor damage to packaging, or significant use of the returned product).
Refused Refunds: If the returned item does not meet our eligibility criteria, we reserve the right to refuse a refund. We will notify you of the reason for the refusal.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@parmglasni.com with photos of the damaged or defective product. We will work with you to resolve the issue promptly, which may include a replacement or refund.
7. Changes to This Policy
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy regularly.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Parmglasni
613 4th Ave
Dayton, Kentucky (KY), 41074
Phone: (859) 360-1009
Email: info@parmglasni.com
Website: https://parmglasni.com