Refund and Returns Policy for Parmglasni

Effective Date: March 24, 2025

At Parmglasni, we aim to provide an exceptional shopping experience, with high-quality products that exceed your expectations. However, we understand that there may be instances where you need to return an item or request a refund. Our Refund and Returns Policy is designed to ensure that your concerns are addressed promptly and fairly. Please take the time to read our comprehensive policy below, which outlines how returns, exchanges, and refunds are handled for your convenience and satisfaction.

Introduction to Refund and Returns Policy

Our goal at Parmglasni is to ensure that every customer is happy with their purchase. While we strive to provide the best shopping experience and quality products, we understand that sometimes things may not go as planned. Our Refund and Returns Policy is created to provide you with a simple, straightforward process for returning or exchanging products, should the need arise.

We want you to feel confident in your purchase, and should you need assistance, our customer service team is always here to help. We’ve created this policy to make sure that your experience with Parmglasni remains positive, even in the rare event of a return.

Eligibility for Returns and Refunds

  1. Return Window

    • We accept returns for most items within 30 days of purchase.

    • Products must be returned in their original condition—unused, unopened, and with all packaging intact (including tags, labels, and protective seals).

    • Items that are customized or personalized are not eligible for return unless they arrive damaged or defective.

  2. Non-returnable Items

    • For hygiene and safety reasons, certain items such as bedding, customized furniture, or open consumable products (such as food or skincare products) cannot be returned.

    • Gift cards, vouchers, and promotional items are also non-returnable.

  3. Defective or Damaged Items

    • If you receive a damaged or defective product, we apologize for the inconvenience. In these cases, you are eligible for a full refund or exchange, depending on your preference.

    • You must contact our customer service team within 7 days of receiving the item to report any damage or defects.

How to Return an Item

Returning an item is simple and easy. Just follow the steps below:

  1. Contact Customer Service

    • Before returning any item, please contact our customer service team at info@parmglasni.com or call us at (212) 555-7890. Be sure to provide your order number, details of the item you wish to return, and the reason for the return.

    • We may request photos of the damaged or defective product to assist in processing your return.

  2. Prepare Your Return

    • For returns that are not due to damage or defect, ensure that the product is in its original, unused condition. If the item has been opened or used, we may not accept the return.

    • Securely package the item in its original packaging to avoid any damage during the return shipping.

  3. Return Shipping

    • In the case of a return due to reasons other than damage or defect, the customer is responsible for the cost of return shipping.

    • If the product is defective or damaged, Parmglasni will cover the return shipping costs and provide a prepaid return label for your convenience.

  4. Return Processing

    • Once the item has been received and inspected, we will process your return within 5-7 business days.

    • After the return has been processed, we will issue a refund to your original payment method.

Refund Process

  1. Refund Methods

    • Refunds will be issued to the original payment method used for the purchase. If the payment was made by credit card, PayPal, or another method, the refund will be processed back to that account.

    • Refunds typically take 5-10 business days to appear in your account, depending on the processing time of your bank or payment provider.

  2. Partial Refunds

    • If the item is returned in a condition that is not as good as it was sent (e.g., opened, damaged, or missing parts), a partial refund may be issued.

    • The amount of the refund will depend on the condition of the returned item.

  3. Exchanges

    • If you prefer to exchange an item rather than receive a refund, we will send the new item as soon as the returned product has been received and inspected. Please contact customer service to arrange for an exchange.

    • Exchanges are subject to product availability. If an item is out of stock, a refund will be issued instead.

Special Circumstances

  1. Late Returns

    • Returns made after the 30-day return window will be considered on a case-by-case basis. While we strive to accommodate our customers, we cannot guarantee a refund or exchange for late returns.

  2. Gift Returns

    • If you received an item as a gift and wish to return it, we can issue a store credit or exchange for an item of equal value, provided the return complies with our policy.

  3. International Returns

    • For international orders, return shipping costs are the responsibility of the customer, unless the item is defective or damaged. The same return guidelines apply, and we will work with you to ensure a smooth process.

Why Choose Parmglasni’s Return and Refund Policy?

We understand that returning a product can sometimes be an inconvenience, and we want to make the process as easy as possible for you. Our policy reflects our dedication to customer satisfaction. Here’s why you should feel confident about shopping with us:

  • Clear Guidelines: Our return and refund process is straightforward and transparent, so you know exactly what to expect.

  • Customer-Centric Service: We offer dedicated support and assistance throughout the return process to ensure your needs are met.

  • Fair and Reasonable: We provide fair solutions, whether it’s a refund, exchange, or credit, depending on the condition of the product and the reason for the return.

  • Quality Assurance: We stand behind the quality of our products, and in the rare case that something goes wrong, we’ll ensure you’re taken care of promptly.

Contact Us

If you have any further questions about our Refund and Returns Policy or need assistance, please don’t hesitate to reach out to us. We are here to ensure that you have the best possible experience with Parmglasni.